Thank you for choosing shermanoaksonline.com. We want every customer to be satisfied with the floral products and services they receive. If you encounter any issues during your purchase, please contact us promptly, and we will provide appropriate assistance based on the specific circumstances.

  1. Refund Request Timeline

Due to the perishable nature of fresh flowers and floral arrangements, and to ensure product quality and hygiene, we recommend that customers contact us within 24 hours of receiving their order, providing order details and a description of the issue.

For fresh flowers, bouquets, and other time-sensitive floral products, we will review and process requests based on the actual situation if there are significant quality issues, damage caused during transit, or major discrepancies from the order description.

For artificial flowers and floral decor products, please contact us within 30 days of receipt to request a refund, ensuring the items remain unused and in their original packaging.

  1. Refund Processing

All refund requests will be reviewed upon receipt. Once approved, the refund will be processed using the original payment method.

Refund Processing Times:

Refund review time: 1–3 business days
Time for funds to be credited: 3–5 business days

The actual time it takes for funds to appear in your account may vary depending on the payment method and the processing speed of your bank or financial institution.

  1. Non-Refundable Situations

Refunds may not be available in the following cases:

Issues caused by the customer providing an incorrect delivery address or contact information;
Natural changes in fresh flower products occurring during standard delivery;
Product damage caused by the customer;
Products that have been used, modified, or damaged by the customer;
Refund requests submitted after the specified deadline.

  1. Special Notes on Floral Products

Fresh flowers are natural products; natural variations in bloom stage, color, shape, and size may occur. These are normal characteristics of floral products and do not indicate a quality issue.

We strive to ensure every order meets the specifications shown on our website and the order requirements, and we perform appropriate inspections and packaging prior to delivery.

  1. Refund Method

Once approved, refunds will be returned to the customer’s original payment method. Customers do not need to resubmit payment information.

Please note that the time it takes for the refund to appear in your account may depend on the processing procedures of your bank, credit card issuer, or payment service provider. 6. Contact Us

If you have any questions regarding our refund policy, order issues, or after-sales service, please contact us:

Company Name:
SHERMAN OAKS FLOWERS CA LLC

Website:
shermanoaksonline.com

Address:
14435 Ventura Blvd, Sherman Oaks, CA 91423, United States

Phone:
626-242-0977

Email:
ShermanOaksFlowers@outlook.com

Thank you for choosing shermanoaksonline.com. We are committed to providing you with high-quality floral products and a satisfying shopping experience.